Returns & Exchanges
Due to the intimate nature of our products, we offer a strict 30-day return policy on items that remain in their original, factory-sealed packaging to ensure the highest hygiene standards for all customers.
Check Eligibility
Verify that your item is unused, unopened, and still in its original shrink-wrap or tamper-evident seal.
Contact Support
Email our customer service team with your order number to receive a Return Merchandise Authorization (RMA) number and the return shipping address.
Secure Packaging
Place the item in a plain, discreet mailing box to ensure your privacy and protect the product during transit.
Receive Refund
Once our warehouse inspects the seal, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing